In a landscape where 55% of organizations have already woven AI into their operations, the IT outsourcing industry is no exception. This steady embrace of artificial intelligence, particularly in service operations and product development, signals a clear trend: AI is not an option anymore; it’s becoming the backbone of innovative outsourcing solutions.
But how exactly does AI impact the industry?
- Business Understanding: Through advanced analysis and insights, AI enables software development companies to quickly grasp clients’ businesses, their needs, and expectations from the collaboration, ensuring the right strategy choice from the outset.
- Development Acceleration: By streamlining coding processes and automating routine tasks, AI significantly reduces the overall development cycles, facilitating a faster market entry. This adds to the time-saving benefit the outsourcing industry prides itself on. Cost-effectiveness has also drastically changed. In 2015, ISO reported that businesses could save up to 15% by partnering with outsourcing providers. In 2024, AI-infused outsourcers can help you save up to 80% (compared to hiring developers locally), according to ProCoders data.
- Internal Process Optimization: Outsourcing firms see vast improvements in recruitment and training through AI. Automated resume analysis ensures faster, more accurate candidate selection, while tools expedite employee training by providing instant access to documentation.
- Efficient Vendor Selection: AI aids in identifying the most suitable vendors based on specific project criteria.
- Meeting and Communication Enhancements: AI automates meeting follow-ups and real-time conversation documentation, ensuring comprehensive project requirement capture. By using tools, providers can record every word their partners say to make sure they provide customized services that cover clients’ needs.
- Cải thiện giao tiếp: AI overcomes common outsourcing communication barriers by facilitating clearer thought and idea conveyance. Miscommunication is no longer a problem, even if you work with an outsourcing provider overseas.
This shift requires companies and IT specialists to stay updated on AI technology to remain competitive. Besides, smart tech raises important ethical and legal concerns in IT outsourcing, including data confidentiality and liability for AI system failures. It’s vital for businesses to navigate these concerns responsibly, ensuring ethical and legal AI use.
The market, led by machine learning, is forecasted to reach US$738.80bn by 2030, which marks the dawn of a new age in IT outsourcing, where embracing AI is necessary to stay competitive.
At Mattech, we continue to monitor AI expansion and adopt innovative tools in our own processes, aiming at efficiency surge and customer satisfaction without jeopardizing security. Our developers are increasing their knowledge about integrating artificial intelligence into web and mobile apps in industries from Healthcare to Logistics, ready to ride this new wave of outsourcing.
Moreover, Mattech stands at the forefront of AI development, focusing on delivering custom solutions that enhance corporate operations and drive innovation. Our commitment to creating and utilizing advanced AI technologies to meet specific business needs sets us apart in the industry.
Mattech IT Outsourcing